Skip to Pacesetter Homes Content Pacesetter Homes Find Your Home Contact Our New Home Concierge Two representaives for the home concierge

Our Team is
Here For You

Pacesetter Homes is dedicated to exceeding expectations and creating a better lifestyle for our homeowners. Our seasoned customer care team provides every family with the information and service they require from click to close and beyond. We take great pride in providing more than just homes; we craft better homes and communities built for better living.

Service Requests with ProHome

Our goal is to respond to your needs as efficiently and effectively as possible and to ensure complete customer satisfaction. To accomplish this, we have partnered with ProHome Warranty Management Services, the largest and most successful customer service company in America, to provide you with peace of mind and enhanced customer service. ProHome will manage and serve as your Warranty Management resource during the first two years of occupancy and will be available to assist with matters relating to the warranty and the construction of your new home.

Step 1: New Home Orientation
  1. ProHome schedules the New Home Orientation with you.
  2. ProHome New Home Agent conducts the New Home Orientation.
  3. Your Close of Escrow is approx. 10-14 days after New Home Orientation.
Step 2: Call-Ins
  1. You will call into ProHome with your warrantable claims.
  2. Your Account Manager troubleshoots your claims and may ask you to provide pictures/video if necessary.
  3. Call-in claims that are warrantable are reviewed at the weekly builder meeting for subcontractor assignments.
  4. Your Account Manager will schedule your warranty work with you and your builder's subcontractor.
  5. Your Account Manager will follow up and track warranty claim through completion.
Step 3: First and Final Term Walks
  1. You will submit a list of warrantable claims through ProHomeLive.com.
  2. ProHome schedules and conducts a term walk, documents and photographs items from your list.
  3. Term walk documentation is reviewed at the weekly builder meeting for subcontractor assignments.
  4. Your Account manager will schedule warranty work with you and your builder's subcontractor.
  5. Your Account manager will follow up and track your warranty claims through completion.
Emergencies
  1. You call in warrantable emergency claim (Available 24/7/365).
  2. Your After Hours Account Manager troubleshoots and may ask you to provide pictures/video if necessary.
  3. Your After Hours Account Manager assigns emergency subcontractors to resolve emergency.
  4. Your Account manager follows up and tracks your warranty claim through completion.
maintenance tips Download Maintenance Tips

Maintenance Tips

Maintenance Tips

Year-Round Monthly Checklist
Year-Round Monthly Checklist

Inspecting your home and completing monthly home improvement projects will keep your maintenance schedule on track and easier to manage. Follow this comprehensive home maintenance checklist each month to help save time and money:

  • Clean the furnace filter to remove dust build-ups, make it easier to regulate your home's temperature, and ultimately decrease energy bills.
  • Check the water softener and replenish salt if necessary.
  • Inspect tub and sink drains for debris; unclog if necessary.
  • Test smoke alarms, carbon monoxide detectors, fire extinguishers, and all ground-fault circuit interrupters.
  • Inspect roofing for missing, loose, or damaged shingles and leaks.
  • Inspect electrical cords for wear.
  • Vacuum heat registers and heat vents.
  • Mend cracks and gaps in the driveway and walkway.
  • Drain and winterize exterior plumbing.
  • Check that indoor and outdoor air vents are not blocked.
  • Flush out hot water from the water heater to remove accumulated sediment.
  • Clean the garbage disposal by grinding ice cubes, then flushing with hot water and baking soda.
Fall
Fall

In many regions, fall is the perfect season to tackle general home maintenance projects because the weather is generally dry and temperatures are moderate. Before you start your seasonal home maintenance checklist, examine both the interior and exterior of your home. Most of these tasks can be accomplished without the help of a professional, but it's always better to be safe and call for assistance if a project is beyond your abilities. Here are our seasonal home improvement recommendations for fall:

  • Rake leaves and aerate the lawn.
  • Have the forced-air heating system inspected by a professional. Schedule an inspection in late summer or early fall before the heatingseason begins.
  • Check the fireplace for damage or hazards and clean fireplace flues.
  • Seal cracks and gaps in windows and doors with caulk or weatherstripping; replace if necessary.
  • Touch up exterior siding and trim with paint.
  • Inspect roofing for missing, loose, or damaged shingles and leaks.
  • Vacuum heat registers and heat vents.
  • Power-wash windows and siding.
  • Remove leaves and debris from gutters and downspouts.
  • Mend cracks and gaps in the driveway and walkway.
  • Drain and winterize exterior plumbing.
  • Have your fireplace professionally inspected.
  • Tune-up major home appliances before the holidays.
  • Replace the batteries in smoke and carbon monoxide detectors.
  • Install a smoke detector on every floor of your home, including the basement.
  • Clean the carpets.
  • Clean window and door screens.
  • Vacuum lint from the dryer vent.
  • Inspect exterior door hardware; fix squeaky handles and loose locks.
  • Check for frayed cords and wires.
  • Drain and store hoses and drain in-ground sprinkler systems.
  • Wrap insulation around outdoor faucets and pipes in unheated garages.
  • Check the water heater for leaks.
Winter
Winter

Winter weather can be harsh on your home. The below-freezingtemperatures can cause several problems, including frozen pipes and roof damage. To prevent winter harm and avoid calling a professional in the middle of a blizzard, be sure to check these winter items off your home maintenance checklist:

  • Cover your air-conditioning unit.
  • Inspect the roof, gutters, and downspouts for damage after storms.
  • Vacuum bathroom exhaust fan grill.
  • Vacuum refrigerator and freezer coils and empty and clean drip trays.
  • Clean drains in sinks, tubs, showers, and dishwashers.
Spring
Spring

Once the ground has thawed and the trees begin to bud, it's time to prepare your home for spring. On top of your regular spring cleaning, you'll also want to consider these general upkeep tips. Use our spring home maintenance checklist to make sure everything in your home from the basement to the roof is in tip-top shape:

  • Inspect roofing for missing, loose, or damaged shingles and leaks.
  • Change the air-conditioner filter.
  • Clean window and door screens.
  • Refinish the deck.
  • Power-wash windows and siding.
  • Remove leaves and debris from gutters and downspouts.
  • Replace the batteries in smoke and carbon monoxide detectors.
  • Have a professional inspect and pump the septic tank.
  • Inspect sink, shower, and bath caulking for deterioration.
  • Vacuum lint from the dryer vent.
  • Inspect chimney for damage.
  • Repair or replace caulking and weather stripping around windows, doors, and mechanicals.
  • Remove the insulation from outdoor faucets and check sprinkler heads
  • Have air-conditioning system serviced.
  • Drain or flush the water heater.
  • Fertilize your lawn.

Good Friends.
Great Neighbors.

Sign up to receive referral perks when you refer a new-home buyer to Pacesetter Homes.

Your Information
Your Referral's Information